This website is owned and operated by ML SYSTEMS LTD registered at 71-75 Shelton Street,

Covent Garden, London, WC2H 9JQ

By using this website, you agree to the terms stated on this page.

All the Standard Terms and Conditions outlined on this page shall govern the utilization of

this website, its contents, and the offerings we provide. These stipulations wield full authority

and govern the manner in which you may employ this website and engage with our offerings.

The designations “we,” “us,” “our,” and “Astrofy” pertain to us at Astrofy (astrofy.io) and the

services we present. Correspondingly, references such as “users,” “you,” and “your” denote

all individuals utilizing our website or making use of our services. Should you have any

objections to any of the Standard Terms and Conditions for this website, refraining from its

use is advised.

DISCLAIMER

The services provided by Astrofy, including but not limited to horoscopes, tarot readings, and

compatibility analyses, are intended for entertainment purposes only. They do not constitute

medical, legal, financial, or professional advice, and should not be relied upon as such.

We are committed to responsible service provision. If you are experiencing significant

emotional distress, financial difficulties, or other circumstances that may impair your

decision-making, we encourage you to seek support from qualified professionals before

purchasing our services. Our content is not a substitute for professional care or advice. If

you believe that using our services may negatively impact your wellbeing, please contact us

for account assistance or service limitation options.

Astrofy utilises Artificial Intelligence (AI) technologies to generate certain services, including

but not limited to horoscopes, compatibility analyses, and tarot readings. AI-generated

content is based on patterns, algorithms, and available data, and may contain inaccuracies,

omissions, or interpretations that do not reflect factual or scientific information. You

acknowledge that such content should not be relied upon as a sole source for making

decisions of a personal, professional, financial, medical, or legal nature.

While we strive to improve the accuracy and quality of our AI outputs, Astrofy makes no

warranty, express or implied, regarding the completeness, reliability, or suitability of AI-

generated content. All AI-powered features are provided “as is” for entertainment purposesonly. You understand and agree that your use of any AI-generated service is at your own

discretion and risk.

WEBSITE ENROLLMENT

By accepting these terms and conditions, you acknowledge your adherence to the following

eligibility criteria. Moreover, if you represent an enterprise, wherein end-users, staff

members, and other affiliates authorized to access the site and license the content and/or

purchased products are involved, they too must agree to these terms and conditions.

This Agreement is governed by and construed in accordance with the laws of England and

Wales. Consumers in the United Kingdom may have a statutory right to cancel within 14 days

of entering into a contract for digital services, subject to certain exceptions as provided by

law.

You are entitled to enter into this agreement if:

- You are not restrained by any statute, judicial decree, or competent authority from entering

into an agreement.

- You confirm that you are at least 18 years old, or that you are at least 16 years old and have

obtained verifiable consent from your parent or legal guardian to enter into this agreement.

If you are under the age of 16, you may not use our services.

- If you are accessing our services from a jurisdiction where the legal age of majority differs

from that of the United Kingdom, you must be at least the age of majority in your country of

residence.

- You have not been previously banned by Astrofy from entering into such an agreement.

- You are not a resident of a prohibited jurisdiction and are not affiliated with any terrorist

organization.

- In the case of representing an entity, you possess all necessary authorizations to engage in

an agreement.

Disseminating, leasing, sharing, or transferring your website access is strictly prohibited.

Sharing your account credentials with external parties is strictly prohibited.

Permissible Use

You shall employ the services and products in their intended manner and abstain from

actions that could infringe upon, disrupt, or hinder services for other users. You shall not

employ the services for malicious purposes, such as disseminating spam, unsolicited

communications, or engaging in harassment, stalking, or threats toward individuals or

systems. Creating scripts, software, code, or programs that may impede, interrupt, reduce,

or augment the services’ functionality is prohibited.

Account Verification

When registering for a service or product, Astrofy might necessitate identity verification via

various means. If you have registered using an email ID, a verification message may be sentto the provided address, containing links or required information to verify your ownership of

the email ID.

Account Security

To safeguard our services and sensitive data like licenses, you are obligated to secure your

account with a robust password.

Individual Account Policy

You are allowed only one account on our platform, designated for your personal use. If part

of an organization and holding an account on its behalf, access can be extended to select

employees. In this scenario, you will be held accountable for their conduct on our platform.

Misuse Notification

Promptly informing Astrofy is mandatory in case you suspect unauthorized use of your

account or if you become aware of any compromise to your account’s security.

WEBSITE SERVICES AND DELIVERY

As of this date, the services offered by Astrofy encompass the following. Astrofy retains the

authority to add or discontinue services at its sole discretion without prior notice.

Astrofy may furnish updates for the products offered.

Prediction AI Services (Horoscopes, Love Compatibility, Tarot Readings, Magic 8-Ball)

Upon purchase, you will instantly receive your desired prediction service. We prioritize

delivering accurate and timely astrological insights. Our prediction services are designed to

provide immediate results, allowing you to access your readings as soon as you make a

purchase.

Personal Astrologer Consultation

To schedule a personalised consultation with one of our expert astrologers, please book an

appointment through our website. The duration of your consultation will depend on the

appointment length you select (15, 30, 45, or 60 minutes).

Our astrologers are dedicated to providing timely and comprehensive responses to your

questions within the allotted consultation time. Please note that while we strive to deliver

our services promptly, unforeseen circumstances may occasionally affect delivery timelines.

We will keep you informed of any significant delays and work diligently to ensure timely

completion of your requests. In the event of a delay, we will issue a full refund of the paid

amount to your inner account balance at the earliest possible opportunity without additional

inquiries from your side.

For any specific inquiries, please feel free to contact us at info@astrofy.ioPAYMENTS

For all services and products offered by Astrofy, specified fees must be paid as indicated on

the respective websites. Payments are processed through third-party service providers and

are subject to their terms of service and privacy policies.

Astrofy may periodically adjust pricing for specific products and services. Discounts or

promotional campaigns may also be offered. Verify the product page before making a

purchase.

Account Funding

Astrofy provides a feature that allows you to top up your account balance for convenient

access to services. Your account balance is not a banking instrument, means of exchange, or

money in any form. It may not be transferred, sent to other users, or used as a savings

account. It exists solely for the purpose of facilitating the use of our services.

Maintaining a sufficient balance in your account ensures seamless access and use of our

services. Services will be rendered only once your account has been successfully topped up

with the required amount.

Adhering to our Payment Policy is crucial for ensuring a seamless and enjoyable experience

on astrofy.io. By making a payment or topping up your account on astrofy.io, you are

acknowledging and agreeing to our terms and conditions. We recommend you thoroughly

review these terms before undertaking any financial transactions on our platform.

Refund Policy

We are committed to the quality and performance of our products. However, if you face any

significant issues, delays or if our product does not meet your expectations, you are eligible

to request a full refund within 14 days of your purchase of services. We process refunds

promptly and may offer solutions to resolve the issue as an alternative.

Please note, no refunds are provided after the 14-day period from the purchase date. Refund

requests must be sent to info@astrofy.io or through a contact form on our website. Refund

request must be supported by the detailed explanation of the request reason.

Unused tokens may be refunded within 30 days of the top-up by contacting us at

info@astrofy.io or via the contact form on our website. Refunds will only be processed to the

original payment method used. Any bank or payment processor fees are non-refundable.

Refund requests will be reviewed within 7 business days. Please refer to your payment

provider’s policy to assess the time frame for the funds to be credited back to your account.

Astrofy is not responsible for any charges your bank may impose on such transfers.

Warranty

Our products are offered “as is” without any warranty for quality. We do not accept liability

for any damage or defects that may arise in our products.COMPLAINTS AND DISPUTE RESOLUTION

Filing a Complaint

– If you encounter any issues with our services, please let us know immediately by using the

contact form on our website or by emailing us directly at info@astrofy.io. We aim to

acknowledge your complaint within 14 business days.

– We review all complaints thoroughly to understand and resolve the issue. Our goal is to

provide a resolution and respond within 14 business days from acknowledging your

complaint.

– If you are unsatisfied with our initial resolution, you may request an escalation of your

complaint, which will then be reviewed by a senior manager or a designated officer. A

response to escalated complaints will be provided within an additional 14 business days.

We strive to resolve disputes amicably and encourage direct communication as the first step.

If unresolved, either party may request arbitration, which will be conducted according to the

rules of a mutually agreed-upon arbitration body. All terms, conditions, and disputes are

governed by the laws. Nothing in these Terms limits your statutory rights to seek redress

through the courts of England and Wales or to refer a dispute to an Alternative Dispute

Resolution (ADR) entity where applicable.

ACCOUNT TERMINATION

Termination by the User

You may request to close your account at any time by contacting our customer service

department. Ensure all pending transactions are completed before submitting a closure

request. We will process your closure request and disburse any remaining funds, minus

applicable fees.

Termination by Astrofy

We reserve the right to suspend or close accounts at our discretion due to reasons such as

fraud, misuse of services, or breach of terms. We provide 7 days’ notice before closure

unless immediate action is necessary. After termination, it is your responsibility to complete

all transactions and settle any outstanding fees.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Astrofy and its affiliates, employees,

agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or

punitive damages, including, without limitation, loss of profits, loss of revenue, loss of data,

or business interruption, arising out of or in connection with your use of, or inability to use,our services, products, or website content, whether based on contract, tort (including

negligence), strict liability, or otherwise, even if we have been advised of the possibility of

such damages.

Nothing in these Terms shall exclude or limit our liability for any matter for which it would be

unlawful to exclude or limit liability under the laws of England and Wales.

Astrofy provides its services, including astrological readings and predictions, for

entertainment purposes only. No guarantee is given as to the accuracy, completeness, or

usefulness of any information provided, and no warranty is made that the services will meet

your expectations or requirements. You acknowledge that you use our services at your own

discretion and risk.

Your statutory rights as a consumer in the United Kingdom are not affected by this limitation

of liability.

OWNERSHIP AND MODIFICATIONS

All content, visuals, media, and products on our website, including documentation, are the

property of Astrofy. You may refer to our materials, but unauthorized use is prohibited.

Astrofy reserves the right to modify the specifics of the Platform, Offerings, or Software at

any time. This includes changes to features or the temporary or permanent discontinuation

of services. We will attempt to notify you of any significant changes that could adversely

affect your use of our services. We may also revise this Agreement periodically and will

notify you through the most recent email address you provided, by publishing the amended

terms on our website, or by another appropriate means. By continuing to use our services

after these changes, you agree to be bound by the revised Agreement. It is your

responsibility to review our Terms of Service and End User License Agreement regularly.

CONTACT INFORMATION

Astrofy sends periodic emails with updates about our company and products, including

information on updates, templates, freebies, and promotions. You can opt out of receiving our

newsletters at any time.

For inquiries regarding these Terms, our Services, or any other questions, please contact us:

Email: info@astrofy.io

Phone: +447760854596

Mailing Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ